[L'Institut El Amouri] - Tunisie :: Etudes Marketing : Qualite ISO

The needs of our customers in the center of our daily method

Since November 2008, El Amouri Institute is certified ISO 9001.
It is the first Tunisian marketing research agency to be certified according to this standard focused on the Customer Satisfaction.
For an optimal quality of the services offered to our customers and partners, El Amouri Institute has fixed as objective to aim all the useful and necessary means for this end.
The excellence at which we aim imposes a rigor for every member and requires a successful teamwork leading to an optimal synergy.
More than ever, the Quality is constantly a major concern.

A formalized and certified quality system for a rigorous control and a constant optimization

The quality system of El Amouri Institute integrates a rigorous control of the key phases of the projects realization :

The project management and set up .
The elaboration of the research tools .
The fieldwork.
The data analysis.
The elaboration of the outputs.
Sending of deliverables to the customer.
The results presentation.

Our step bases on a dynamics exchange and dialogue with our customers for an optimal satisfaction .